Day two included another round of interesting speakers. We began with a horse of a different color as Paul Orfalea, Founder of Kinkos, shared his store, advice and leadership style (close the door and let the kids run the store). Then we moved on to customer satisfaction and the Net Promoter Score as described by Fred Reichheld,…
Author: Dwayne Nesmith
Gazelles Growth Summit – Day One
The annual Gazelles Growth Summit began today in Las Vegas with a host of interesting speakes. Robert Bloom was first at the podium to discuss his new book Inside Advantage. It is a good read and I will write a separate post on it soon. Bloom is full of real life examples from his long…
Gazelles Growth Summit 2007 – Oct. 23 & 24
Gazelles Growth Summit highlighted by Geoffrey Moore. Sponsored by Forbes Small Business, Verizon and Range Rover, the program run by Gazelles will also showcase influence expert, Dr. Robert Cialdini, and a host of others.
Corporate Adoption Issues
A panel of software providers (SixApart, NewsGator, SocialText and SpikeSource) listed the same issues around security, compliance and control confronting Enterprise 2.0 implementations seen in the past. Even so, a few companies are beginning to move forward with implementations and some have found creative ways to use these tools. Adoption is driven less from personal…
Build for Value
Even though the most likely outcome for a successful technology company is via an acquisition, I have never liked the idea of planning for it. Plans and actions then often go away from what will help our customers and help us succeed in the market to what would ABC Inc. like to see in an…
Why is change so hard?
Why is it so hard to change, even when the evidence for doing so is overwhelming? This article from Scientific American, answers the question Why is a minute divided into 60 seconds, an hour into 60 minutes, yet there are only 24 hours in a day? It is interesting, if not surprising, that these measurements…